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NHS Entry-Level Roles for Non-Medical Staff (2026 Guide)

When people think of the NHS, they think of doctors and nurses. But in 2026, nearly 45% of the NHS workforce is non-clinical. From keeping the lights on to managing...
Posted in career
February 10, 2026

When people think of the NHS, they think of doctors and nurses. But in 2026, nearly 45% of the NHS workforce is non-clinical. From keeping the lights on to managing patient data, the NHS is the UK’s largest employer of admin, estates, and support staff.

If you want the stability and pension of an NHS career without the medical degree, here are the top entry-level pathways open right now.

1. Understanding “Agenda for Change” Pay Bands (2026/27)

Before applying, you need to understand how you get paid. Most entry-level non-medical roles fall into Band 2 or Band 3.

  • Band 2 (Entry Level): Starts at £24,465. This is the standard starting salary for roles requiring no prior experience.

  • Band 3 (Skilled Entry): Starts at £24,937, rising to £26,598 after two years.

  • London Weighting: If you work in London, you get an extra allowance (High Cost Area Supplement) of 20% (Inner London) or 15% (Outer London) on top of your basic salary.

2. Top 5 Entry-Level Roles (No Degree Required)

A. Ward Clerk

  • The Role: You are the gatekeeper of the hospital ward. You answer phones, greet visitors, and ensure patient notes are in the right place at the right time.

  • Why it’s great: It’s a fast-paced environment where you work alongside doctors and nurses daily. It’s often the best “stepping stone” into higher management roles.

  • Typical Band: Band 2.

B. NHS 111 Health Advisor

  • The Role: Answering urgent calls from the public. You don’t give medical advice yourself; you use a computer system to assess the caller’s symptoms and direct them to the right service (ambulance, GP, or pharmacy).

  • Why it’s great: Full training is provided (usually 4–6 weeks). Because it involves shift work (nights/weekends), it often comes with unsocial hours payments, meaning you can earn significantly more than the base salary.

  • Typical Band: Band 3.

C. Medical Secretary / Audio Typist

  • The Role: Typing up consultant letters, managing surgical waiting lists, and talking to patients about their appointments.

  • Key Skill: A good typing speed (usually 50+ words per minute).

  • Why it’s great: It is office-based (9-to-5) with no weekend work, making it perfect for those needing work-life balance.

  • Typical Band: Band 3 or 4.

D. Portering & Estates

  • The Role: Porters move patients, equipment, and vital supplies around the hospital. Estates staff handle the maintenance—plumbing, electrics, and repairs.

  • Why it’s great: It keeps you active. You aren’t stuck behind a desk, and you are a vital part of the patient experience.

  • Typical Band: Band 2 (often with overtime opportunities).

E. Patient Transport Service (PTS)

  • The Role: Driving non-emergency patients to and from their hospital appointments (e.g., for dialysis or chemotherapy).

  • Requirements: A clean UK driving license and a caring attitude.

  • Typical Band: Band 2/3.

3. The “Secret” Backdoor: NHS Apprenticeships

In 2026, the NHS is aggressively hiring apprentices to fill non-clinical gaps. Unlike a university degree, you get paid to learn.

  • Business Administration (Level 3): You work in an HR, Recruitment, or Finance department while qualifying.

  • Customer Service (Level 2): Often used for Receptionist roles in GP surgeries.

  • Estates & Facilities: For electricians, plumbers, and carpenters.

Pro Tip: Search for “Apprentice” on the NHS Jobs website. These roles often have fewer applicants than standard job listings because people assume they are “low pay” (they actually pay a living wage in the NHS).

4. How to Write a CV for the NHS (The “Values” Hack)

The NHS recruits based on Values, not just skills. If your CV doesn’t mention these, you will be rejected by the AI screener.

Ensure your personal statement mentions the 6 Cs:

  1. Care

  2. Compassion

  3. Competence

  4. Communication

  5. Courage

  6. Commitment

  • Bad Example: “I am good at customer service.”

  • NHS-Ready Example: “I am a committed administrator who treats every caller with compassion, ensuring clear communication even during busy periods.”

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